We hope you love your Smooth Company purchase, but if you change your mind, that’s okay too. We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Your item must be in the same condition that you received it, unopened, unused, and in its original packaging for the return to be accepted.
Steps to request a refund -
1. Contact Us: To be eligible for a return, you must first contact us at info@thesmoothcompany.com. Please include your proof of purchase.
2. Return Instructions: If your return is accepted, we will email you instructions on how and where to send your package. Please note that if there is no fault with the product(s), it is the responsibility of the customer to ensure the goods are returned safely to us via a postal or courier service. This cost must be covered by the customer. If a refund is issued, we will refund the monetary value of the goods returned to us, less the delivery charges you incurred when you ordered.
3. Inspection and Refund: We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded. Please note that we will refund back to the original method of payment charged only (e.g., credit card, debit card, PayPal) and this will take 2-10 days, depending on the bank.
Damages and issues We take pride in our products and hope you have no issues with yours. On the very off chance this occurs, please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will repair, replace, or exchange the product(s) when you contact us about the issue within 7 days of receiving your package. Please send any photographs or videos that you have of the issue so our Customer Care team can best assist you.
Contact Information for Returns You can always contact us for any returns questions at info@thesmoothcompany.com.
Returns Address The Smooth Company, PO Box 13419, Lucan, Co. Dublin, Ireland. D22 C3Y6
UK Returns Address Returns Department, The Smooth Company, Unit 2C Rear Viking Industrial Estate, Hudson Road, Bedford, MK41 0QB
Refund Processing Time Please note that any refunds administered will be refunded back to the original method of payment charged only (e.g. credit card, debit card, PayPal) and this can take up to 10 working days.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns if the product has been used.
Returns Policy for Products Purchased from a Retailer
If you purchased a Smooth Company product(s) from one of our stockists and any issue arises, please return to your place of purchase or reach out to their customer service team directly to allow them to resolve your issue in accordance with their own Refunds and Returns Policy. When a Smooth Company product(s) is purchased via a third-party retailer, your contract of sale is with that particular retailer and therefore any product(s) purchased cannot be refunded or replaced directly through The Smooth Company.
