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Frequently Asked Questions

Products

Are the Smooth Company products cruelty free?

The Smooth Stick is 100% Cruelty-free and Vegan. As with all of our products, all materials are all ethically sourced, including the boar bristle hair for our Mane Master brush.

What is the Smooth Stick™?

The Smooth Stick™ is a specially formulated premium hair styling finishing wand designed to help keep all baby and broken hairs in place all day long. This one flick, hair stick is easy to use on the go so you can keep your hair smooth all day. The transparent formula won't leave your hair hard or greasy and to remove it you just simply brush out.

How long will my order take to arrive?

We like things to run smoothly around here and it is our promise to get your order to you as quickly as we possibly can - because flyaways wait for no one! You can see our exact expected delivery times here - www.thesmoothcompany.com/expected-delivery-times

How long will a Smooth Stick bottle last?

If you use daily, your Smooth Stick will last around 6-8 weeks. Top tip - if you want it to last even longer, try not to double dip your wand into the tube as this causes air bubbles to get trapped in the tube which can lead to it drying out faster!

Is the Smooth Stick cruelty free?

Absolutely! We would never harm Fungi, Bambi or any of our furry friends as a result of our beauty regime!

Is the Smooth Stick vegan?

Yes! The Smooth Stick is 100% Vegan.

Does the Smooth Stick work on all hair types?

Yes!

What colour is the Smooth Stick?

You may have guessed by now our favourite colour is blue & green but you will be glad to hear the formula is completely clear! Leaving it virtually undetectable once applied to the hair.

My sister keeps using my Smooth Stick. What can I do?

Your sister has great taste. Unfortunately we can't stop her from taking yours but what we can do is help share some sister love with a 10% discount code - sister10 . You are welcome.

Shipping

We like things to run smoothly around here and it is our promise to get your order to you as quickly as we possibly can - because flyaways wait for no one!

All Irish orders are sent via An Post and DPD. All UK, EU, US/CANADA, AUS and Rest of the World orders are shipped with DHL.

Please note during the busy season there can be an additional 5 working days on the below.

See Shipping Times here.

We like things to run smoothly around here and it is our promise to get your order to you as quickly as we possibly can - because flyaways wait for no one!

All Irish orders are sent via An Post and DPD. All UK, EU, US/CANADA, AUS and Rest of the World orders are shipped with DHL.

Please note during the busy season there can be an additional 5 working days on the below.

See Shipping Times here
For Enquiries by Email

To contact us at The Smooth Company, you can email us directly at the following email addresses:
Email For general enquiries: info@thesmoothcompany.com For marketing enquiries:
Rebekah@thesmoothcompany.com For media and promotional enquiries: info@thesmoothcompany.com .

For Enquiries by Post 

For Enquiries by Post The Smooth Company, PO Box 13419, Lucan, Co.Dublin, Ireland. D22 C3Y6 Returns For returns, please see our Refund Policy

Refunds

Return Process 

We hope you love your Smooth Company purchase, but if you change your mind, that’s okay too. We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Your item must be in the same condition that you received it, unopened, unused, and in its original packaging for the return to be accepted.

Steps

1. Contact Us: To be eligible for a return, you must first contact us at info@thesmoothcompany.com. Please include your proof of purchase.
2. Return Instructions: If your return is accepted, we will email you instructions on how and where to send your package. Please note that if there is no fault with the product(s), it is the responsibility of the customer to ensure the goods are returned safely to us via a postal or courier service. This cost must be covered by the customer. If a refund is issued, we will refund the monetary value of the goods returned to us, less the delivery charges you incurred when you ordered.
3. Inspection and Refund: We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded. Please note that we will refund back to the original method of payment charged only (e.g., credit card, debit card, PayPal) and this will take 2-10 days, depending on the bank.

Damage & Issues 

Damages and issues We take pride in our products and hope you have no issues with yours. On the very off chance this occurs, please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. We will repair, replace, or exchange the product(s) when you contact us about the issue within 7 days of receiving your package. Please send any photographs or videos that you have of the issue so our Customer Care team can best assist you.

Contact Information for Returns

Contact Information for Returns You can always contact us for any returns questions at info@thesmoothcompany.com.

Returns Address The Smooth Company, PO Box 13419, Lucan, Co. Dublin, Ireland. D22 C3Y6

UK Returns Address Returns Department, The Smooth Company, Unit 2C Rear Viking Industrial Estate, Hudson Road, Bedford, MK41 0QB

Refund Processing Time Please note that any refunds administered will be refunded back to the original method of payment charged only (e.g. credit card, debit card, PayPal) and this can take up to 10 working days.

Exceptions / non-returnable items Unfortunately, we cannot accept returns if the product has been used.


Returns Policy for Products Purchased from a Retailer 

Returns Policy for Products Purchased from a Retailer If you purchased a Smooth Company product(s) from one of our stockists and any issue arises, please return to your place of purchase or reach out to their customer service team directly to allow them to resolve your issue in accordance with their own Refunds and Returns Policy. When a Smooth Company product(s) is purchased via a third-party retailer, your contract of sale is with that particular retailer and therefore any product(s) purchased cannot be refunded or replaced directly through The Smooth Company.

Stockists

Click here

LINK HERE

Distribution

I AM INTERESTED IN SMOOTH STICK DISTRIBUTION?

Woohoo! We are delighted to hear that. Please email Eimear@thesmoothcompany.com with information about your store or salon.

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