How it works
Three steps to smoother.
Join.
100 Smooth Points the second you sign up.
Earn.
5 points on every euro, plus extra for sharing.
Treat.
Turn points into money off and free products.
Ways to earn
Points for shopping, sharing and celebrating.
WORTH JOINING FOR
Your points become money off, free shipping and full-size treats.
200 points
5% OFF
300 points
FREE SHIPPING
400 points
10% OFF
600 points
15% OFF
Free product
THE SMOOTH TIERS
Spend more, unlock more.
Smooth Starter
01Start here
You're here5 points per €1
Early access to launches
200 birthday points
Access to exclusive rewards
Free Mini Detangled
First to every launch
Smooth Talker
02Spend €50
You're here5 points per €1
Early access to launches
250 birthday points
Access to exclusive rewards
Free Mini Detangled
First to every launch
Smoothest of them All
03Spend €150
You're here5 points per €1
Early access to launches
300 birthday points
Access to exclusive rewards
Free Mini Detangled
First to every launch
Frequently asked questions
How does our loyalty program work?⌄
It's a simple way for us to give back and reward you for being part of our community.
Who can join?⌄
Joining is free and open to everyone. Create an account to start earning points, or sign in if you're already a customer to begin enjoying your rewards.
How do I earn points?⌄
Earn points every time you shop, as well as through other activities available in the program. Head to the Earn Points section to see all the ways you can earn points.
Is there a limit to the number of points I can earn?⌄
No. Go ahead and earn as many as you can!
How do I redeem my points?⌄
Once logged in, head to the Rewards section. If you have enough points, you can exchange them for available rewards.
What do different point statuses mean?⌄
- Approved: These points are available to exchange for rewards.
- Pending: These points are being verified and will become available soon.
- Cancelled: These points won't be added to your account, such as when an order is cancelled or fully refunded.
What happens if I refer a friend, and they cancel or return their order?⌄
If a referred purchase is cancelled or returned, the referral points linked to that order will no longer be awarded and will be removed from your account.
Can I use my points directly in the checkout?⌄
To use your points, exchange them for a voucher in the Rewards section, then copy the voucher code and apply at checkout.
How long does it take to receive my points?⌄
For some activities, you will get the points instantly, or after you refresh your screen. Other activities may have a waiting period. Even during this waiting period, you should be able to see your points as pending in your History section.
How do I leave the loyalty program?⌄
If you no longer wish to be a part of our Loyalty program, please contact us directly.
Where can I report a problem or give feedback?⌄
Feel free to reach out through our regular contact channels, to report a problem or share your feedback with us.